You are here: Home / About / Director's Corner / Archive / Navigating the new landscape of healthcare presents challenges and opportunities at Marillac

Navigating the new landscape of healthcare presents challenges and opportunities at Marillac

“In short, the Clinic’s medical team is working towards achieving the common goal of increased access, coordination of care and overall improved patient experience.”

Kay Ramachandran, Executive Director

During 2013, Marillac Clinic is celebrating 25 years of integrated primary health care services for the uninsured and underinsured in our community.

Over the years, Marillac has been nationally recognized for its strong integration of mental health services with primary care. We now are taking that integration one step further.

We are preparing for the increased patient access to our services that is expected under the Affordable Care Act. This includes primary care, mental health, dental, optical and the medication assistance program.

  • Marillac employs MDs, Nurse Practitioners, Physician Assistants, RNs, DDS, Optometrist, Behavioral
  • Health Specialists, Patient Navigators, and Medical Assistants. Each joins together to provide coordinated care for patients in a team-based setting
  • Providers who focus on assessing, diagnosing and treating
  • Nurses who use their clinical expertise to educate, triage, and lead
  • Behavioral health staff who prescreen new patients and provide services in joint visits with providers
  • Medical assistants trained and working at the top of their skill level
  • Patient Navigators who coordinate care (both internal and external) and increase access to care

Advanced Open Access Scheduling

Next we will redesign the implementation of Advanced Open Access Scheduling – the patient gets the care when they want it with their provider of choice. The team at Marillac has already been trained on this scheduling mode and is working to ensure the patient load is equitably distributed, based mainly on usage.

In the midst of all these changes, we are also in the process of the Electronic Medical Records (EMR) implementation in early November which will bring new efficiencies to the Clinic. We went live on Epic Practice Management last year and introduced the use of a disease registry in 2012. Bringing all of these moving parts together is both an exciting and challenging endeavor!

Creating a culture of continuous learning and even better patient services is never easy but more necessary today than ever before. We view quality improvement as not just one person’s job, but rather as a shared responsibility.

At Marillac, leaders at all levels are focusing on improving the patient experience and creating a medical home for the most vulnerable in our community. In our daily work, I see the spirit and devotion of the Sisters of Charity. Our namesake, Louise de Marillac, is alive and well at Marillac Clinic, and our mission has never been more exciting and vital to the community we serve.